Susan brings 15 years of experience as both an internal and external Organizational Effectiveness expert. Susan's passion and expertise lies in values-based leadership development and profit-centered culture development; she has demonstrated superior results in designing and creating engaged workforces with direct business results.
Susan has served as an Executive Coach to senior executives and rising stars. She has designed and used tools such as 360 degree questionnaires and helped leaders recognize their impact (versus their intent). She has also designed and developed learning and development programming for leadership development, supervisory effectiveness, and soft-skills effectiveness. She is known for her high energy in delivery and assurance that participants' experiences are respected as they are active and engaged in learning.
Susan has also led Change Management initiatives ranging from organizational re-engineering to accommodate new process and systems implementations to culture assimilation preparing for and in the aftermath of mergers and acquisitions.
Susan's work experience spans several industries including Pharmaceuticals, Financial Services, Healthcare, Senior Housing, Manufacturing, Government, and Telephony. She also is adjunct faculty at two New England colleges in topics including Leadership and Organizational Development, Organizational Behavior, Leading Teams, Human Resource Management, and Human Resource Development.
Susan holds her undergraduate degree in Communication and Human Resource Development from James Madison University and a Master's Degree in Leadership Studies from Harvard University. She is also certified as a Senior Professional in Human Resources (SPHR), Predictive Index (PI), Myers-Briggs Type Indicator (MBTI), and in DiSC.